UNDUTU / POLICIES
These terms explain the conditions for purchasing and using software supplied by Undutu, including licences, payments, account rules and support.
Please read these terms, the relevant product description and our Refund Policy before placing an order.
Last updated: 23 October 2026.
Undutu supplies digital software under permission from its developer. Purchasing a licence gives you permission to use the selected software under the applicable licence conditions; it does not transfer ownership of the software or its intellectual property.
Your purchase covers the product, licence duration and price shown when you place your order. Please review the product description and compatibility information before buying.
You need an Undutu account to purchase and access your downloads. You can register before ordering or create an account during checkout.
Provide accurate account information, keep your login details secure and contact us promptly if you suspect unauthorised access.
Account sharing is prohibited. Your account and licence are for your own use and must not be sold, rented, shared or transferred to another person.
We currently accept cryptocurrency payments. Follow the payment instructions shown at checkout, including the required amount, currency and network.
Your download becomes available in My Account → Downloads once the exact payment amount shown at checkout has been received. A payment that does not match the expected amount requires manual review and approval before access is released.
If you have a payment problem, contact support with your order details and transaction reference. Do not send an additional payment unless instructed to do so.
The meaning of Lifetime does not remove our existing contractual obligations or your statutory rights if a product is withdrawn or discontinued.
The software is locked to one PC. You may request a transfer to another PC once every seven days by contacting support through our Discord page.
A PC transfer moves your own access to another computer. It does not permit account sharing, simultaneous use on multiple PCs or transfer of the licence to another person.
You must not:
Intellectual property rights remain with the developer and any other relevant rights holders.
The product is sold as undetected at the time of sale. Future detection status cannot be guaranteed.
Anti-cheat systems and game rules can change. We cannot predict future detection or guarantee that using the software will avoid enforcement action. We respond to anti-cheat changes as they occur.
Using cheats may breach a game publisher’s, platform’s or server operator’s rules. Possible consequences include temporary or permanent bans, account restrictions and loss of access to games or in-game content. You are responsible for considering those rules and risks before using the software.
A game-account or server ban does not, by itself, qualify for a refund under our voluntary Refund Policy. To the extent permitted by law, we are not responsible for penalties imposed because you choose to use the software contrary to third-party rules.
This does not exclude responsibility for our own breach of contract, negligence or misrepresentation, or remove any remedy you have under applicable consumer law.
We may restrict or suspend access where there are reasonable grounds to suspect payment fraud, account sharing, unauthorised resale or tampering. Any restriction will be proportionate to the issue being investigated.
Where reasonably practicable, we will explain the reason and give you an opportunity to respond or resolve the issue. Immediate suspension may be necessary to address suspected fraud, protect security or prevent continuing misuse.
We may terminate access for a confirmed serious breach or repeated breaches of these terms. You may contact support to request a review of a suspension or termination.
If a restriction was applied in error, we will restore access and address any resulting loss of paid access as appropriate. Suspension or termination does not automatically remove refund rights or other remedies required by law.
Discord is our main support channel. Visit our Discord page and open a ticket in the #ticket channel for installation, payment, account or licence assistance.
Tickets can be submitted at any time. First responses are usually provided within 15 minutes, depending on staff availability, and most tickets are resolved on the same day. These are typical response times rather than guaranteed deadlines.
Please provide your order details, a clear description of the issue and any relevant error messages. Never include your password or wallet recovery phrase.
Game updates, anti-cheat changes and technical problems may temporarily affect availability. We investigate reported problems and respond to changes as they occur.
If the cheat is unavailable for longer than 24 hours, we automatically credit affected users with extra days of access covering the full period of downtime, including the first 24 hours. No ticket is needed to claim this extension.
Downtime credit means additional access time. It does not replace a refund, price reduction or other remedy where one is required by law.
Purchases are normally non-refundable under our voluntary policy, except for an unresolved technical problem on first use. This is subject to your statutory rights.
If the software fails on first use, contact support so staff can investigate and attempt to resolve the problem. Where we cannot resolve the issue and you have not successfully used the software, we offer a full refund under our Refund Policy.
Time spent troubleshooting or waiting for support while the software remains unusable does not count as successful use.
Your statutory rights are not limited to first-use problems. Digital content must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described. Where those requirements are not met, you may be entitled to repair, replacement, a price reduction or another applicable remedy.
Our Refund Policy explains eligibility, support steps and refund processing. Where a cryptocurrency refund is due, it is calculated using the original cryptocurrency amount paid for the affected purchase, or the appropriate proportion of that amount, subject to applicable legal requirements.
Where UK statutory cancellation rights apply, you generally have 14 days from the day after the contract is made to cancel a digital-content purchase.
For immediate digital delivery, that cancellation right is lost only when the applicable legal conditions are met, including supply beginning with your prior express consent, your acknowledgement that you will lose the cancellation right, and the required confirmation.
Agreeing to immediate delivery does not remove your rights if the software is faulty, misdescribed or otherwise fails to meet applicable legal requirements.
Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, and any consumer rights that cannot lawfully be excluded.
Any limitation stated elsewhere in these terms is subject to those protections. We remain responsible for our contractual and statutory obligations.
We may update these terms for future purchases. The version made available when you place an order applies to that purchase.
Publishing an updated version does not, by itself, retrospectively change an existing purchase or remove rights you already have. Any necessary change to an existing agreement must have a lawful basis and be communicated appropriately.
If you have a complaint, contact support through our Discord page. Include your order details, what happened and the outcome you are seeking so we can investigate.
Discord is our preferred support route. It does not restrict your right to give notice through another legally valid method, obtain independent advice or bring a claim before a court with jurisdiction.
These terms do not remove mandatory consumer protections that apply to your purchase.
NEED HELP?
For questions about an order, licence or these terms, visit our Discord page and open a ticket in the #ticket channel.
You can also read our Help page or Refund Policy.
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